If you are not entirely happy with your purchase, we will exchange the item, issue a credit note or refund your purchase in full (excluding carriage) provided that the item is returned within 14 days, unused and in its original condition and packaging. Orders that include splicing are not available for return as these are customised and made specifically to-order.
Packaging must also be in the same condition as you receive it in.
Returns will be made in accordance with the below:
If you need to return an item, please always contact us first to discuss your reasons and the best way to do so. You can telephone us on 01634 566 412 or from overseas by dialling +44 1634 566 412.
Goods ordered incorrectly
If you return goods because they were ordered incorrectly, you will pay the return postage costs.
If you would like us to replace the goods we will charge you carriage on the replacement.
If you do not want a replacement we will issue you with gift vouchers to use on our online store or in our shop at a future date to the value of the goods returned, excluding postage.
If you return an item because it was faulty when it was delivered, we will refund your postage costs for returning it to us. Please always check with us before returning any goods as we will only refund the basic postage charge. Occasionally we will have to ask our supplier to test and confirm a product is faulty prior to us issuing a refund.
Orders that include splicing are not available for return, unless they are faulty, as these are tailor-made specifically to order.
To return ordered goods to us, please print and follow the instructions on the Returns Form, which you can download here.